need help???

The price for any embroidery work is dependent on the garment, the complexity of the work, and the number of items. Each of our items shows the price of the item alongside it. The prices on our website are for web orders only.

How much does it cost to set up my custom logo?

Important: Only JPG's are eligible for $49 digitizing. All other formats will be $99. Be sure your submitted logo is exactly as you want it. We can simplify and remove, but we are unable to add or change the logo for the $49 special. Logos with changes will be $99.

Need a quote?

Add the items to your cart. If you have a custom logo be sure to select that as an add-on once the item is in your cart.
If you would like our low web prices we cannot add them up manually. We can provide invoices and receipts after the sale of course.
For simplicity custom logos receive a flat rate pricing. We do not worry about stitch counts unless your logo has more than 8000 stitches.

Do you accept POs?

Not on first orders or on RUSH orders. As long as the order is over $1000 we will consider it once you have a history of pre-paying with us.

Which payment methods do you accept?

We accept Visa, Mastercard, Novus/Discover, American Express and Paypal

How long does it take to have an order completed?

There are certain variables such as emailing a proof that will cause your order to take a little longer. Also, certain times of the year can take a little longer. We do our best to include the approximate lead time with each item. Our lead times do not include shipping time.

If I want something for the December holiday season, when should I order?

Warning to all you procrastinators out there, Stitchin’ Waves is based in Sarasota, FL. High traffic and at certain times of the year this rush can affect lead times. Your order can be shipped or picked up. Due to this we can generally keep our busy seasons from affecting our lead times by more than a day or two. This is true for all times of the year except the holiday season. All wholesale orders that are needed before the peak of the holiday season (December 20th) should be placed by the end of November.

I am a procrastinator and I need them ASAP can you do it?

     We deal with hundreds of professional certified procrastinators each year and dozens of people who have been thrown the task of getting 100 shirts with company logo within 10 days, we can help.
     If you need to rush your order faster than our quoted lead times, please email us at rush@stitchinwaves.com. This service does cost more and as always, we reserve the right to refuse any order for any reason. Rush orders typically have a 30% cost premium and require expedited shipping.
     Stitchin’ Waves always ships rush orders via UPS next-day or FedEx overnight on rush orders this will be added to your cost. Or we can ship using your account number if you wish. We cannot accept responsibilty for any shipping company delays as they operate out of our control.
     We can usually produce your order as fast as you need it.   The most memorable story was one client in the summer of 1997 did. The order was for 150 shirts with custom artwork they needed them by Thursday, the first time they spoke to us was Tuesday The shirts they wanted had to be ordered from our supplier to arrive at our location on that same day. We had a courier pick it up for us and we started the artwork in the afternoon and had it finished by the evening. We then proceeded to work around the clock to finish and ship the order. The shirts arrived folded on Thursday morning nothing was missing and the embroidery was just as requested.    A side note (this occurred during the UPS strike- we also had to find an alternate shipper).

Can my letters be outlined in a different color?

This would be a custom logo. Email us a JPG file.

If I want my own logo, you can just scan in my logo, right?

We'll make it appear this easy to you. On our end, we only wish it was so easy. The process that we use to create your logo is basically glorified digital tracing. It is time consuming so there is usually a charge for this service.
The first part of the procedure is simple, just mail a business card or copy or your company letterhead you can email us .bmp, .jpg, .gif, or .eps and you can even supply us with a link to your web site and we can take it from there. Just remember that the clarity of the image that you supply us with is directly responsible for the clarity of the embroidery on the final product. We will let you know of any charge that you may incur before we start, you are under no obligation.

I need a Yankees cap. Can you do it?

We cannot embroider licensed logos unless you hold the license.

I don't have a JPG. What should I do?

You can send us your logo in any format you'd like but only JPG files receive the lowest digitizing charge.

Is a jpeg good enough for the highest quality?

Don't worry about the quality. We will email you a proof before we stitch anything. Our digitizer traces your logo to lay the stitch pattern out. The quality of your image should be good but it does not have to be perfect. You can still have the best embroidery.

How do I get my logo to you?

On your order confirmation page you will be given the link to upload your logo. If you need to email us a logo to get our opinion please use this link email us.

What if I don’t see the garment I need on this web site?

We try to show an overview of the most popular items we carry however due to the time it takes most modems to download multiple pictures we can’t possibly show you everything we have to offer. If you are interested in an electronic catalog of the garments that we can get a hold of please see our link at the bottom of any of our item pages. This link is found in the blue outline.

Okay, how do I get started?

We offer the easiest custom embroidery order on the web. The fastest way to begin is to choose the item you are interested in from the links on the left hand side.
Alternatively, you can contact us with your basic information. What are you looking at creating? Tell us what would you like it stitched on. Do you have it on disk, or is it just an idea in your head?

I really would like to see something in my hand before I commit, any chance of a sample?

On our website, we allow you to order a single item at a time. This is a great way to see a sample. When you order, you will also receive a proof via email before we begin production.

We are a non-profit organization and/or working on a tight budget how inexpensive can this be?

Whether you are non-profit or not, some people are given a strict budget and need to get a lot done for as little as possible. If you are non-profit and you can give us your tax-exempt number to prove it along with an extended lead time we will try to work around your budget issues as best we can to allow you to get what you need. The same applies if you are just working on a tight budget. If you are up front with how much you are looking to spend we will do everything in our power to help as long as you don’t call on December 23^rd (we’re usually a little busy then).

What if I don’t like it?

We will do our best to accommodate you. Our superior Yahoo rating demonstrates our commitment to customer satisfaction.

How do I order?

You can place the order online in order to receive our low web prices. If you need help we can offer assistance. We have an incredibly simple (easy to use) order form considering the complexity of our products.

How do I check the status of my order?

The best way is to check your email for the message we send automatically when your order ships. We also offer online order status checking on the left side of the screen. Be sure to use the revised order number we send you instead of the Yahoo order number for this system.

How do I contact you?

If you are ready to order please select an item on the left and get started. If you still have more questions please email us or call us at 941-929-1155.

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